Terms of service
Overview
This website is managed by Didgeri Goods. Throughout this site, the terms “we,” “us,” and “our” refer to Didgeri Goods. By accessing this website, you, the user, are provided with all information, tools, and services from Didgeri Goods, subject to your acceptance of the terms, policies, and notices detailed here.
When visiting or making a purchase on our site, you engage with our “Service” and agree to follow the outlined terms and conditions (“Terms of Service” or “Terms”), as well as additional terms, conditions, and policies referenced or linked here. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.
Please review these Terms of Service carefully before using our site. Accessing any part of this website constitutes your agreement to these Terms. If you disagree with any part of the Terms, please refrain from using our website or services. Acceptance of these Terms is limited to those detailed here.
We may update these Terms with new features or tools on our site, and it is your responsibility to check for updates regularly. Continuing to use the website following any updates signifies acceptance of the changes.
Our store operates on Shopify Inc., which provides the e-commerce platform enabling us to sell products and services to you.
Section 1 – Online Store Use
By agreeing to our Terms, you confirm that you are of legal age in your area of residence or have permission to allow any minor dependents to use this site. You agree to use our products only for lawful purposes and will not use them in any way that violates laws in your jurisdiction (including copyright laws). Transmitting harmful or malicious code is strictly prohibited, and any violation may result in immediate termination of your Services.
Section 2 – General Conditions
We reserve the right to decline service to anyone, at any time, for any reason. You understand that your content (except payment information) may be transferred unencrypted across various networks or modified to meet the technical requirements of devices or networks. Credit card information is encrypted during network transfer. Reproducing, duplicating, copying, or exploiting any portion of the Service without our express permission is prohibited. Headings in this document are for convenience and do not affect the Terms.
Section 3 – Accuracy and Timeliness of Information
All product information provided on this site reflects genuine and accurate attributes to the best of our knowledge. While we strive to ensure the content is complete, current, and reliable, it may occasionally contain inadvertent inaccuracies or be subject to change. The information is intended to support, not replace, your own evaluation. Historical content is presented for reference purposes only. We reserve the right to update or modify any part of the site at any time, and it is your responsibility to stay informed of any changes.
Section 4 – Service and Pricing Modifications
Product prices may change without notice. We reserve the right to modify or discontinue any part of the Service at any time without notice and are not liable for price changes, modifications, suspensions, or discontinuations.
Section 5 – Products or Services
Certain items may be available exclusively online with limited quantities and are subject to our Return Policy. While we strive to display product colors and images accurately, we cannot guarantee that your screen’s display will reflect actual colors. We reserve the right to limit sales by individual, region, or jurisdiction and may impose quantity limits on products or services. Product descriptions and pricing are subject to change without notice, and any product may be discontinued at our discretion. We do not guarantee that the quality of products, services, or information will meet your expectations or that errors in the Service will be corrected.
Section 6 – Accuracy of Billing and Account Information
We may refuse any order and limit or cancel quantities per person, household, or order. In the event of a change or cancellation, we may attempt to contact you via email or phone. We reserve the right to limit or refuse orders we believe are placed by resellers, dealers, or distributors.
It is your responsibility to provide accurate, current purchase and account information. Please promptly update your account details, including contact and payment information, to allow for transaction completion and communication.
For additional information, review our Privacy Policy and Returns Policy.
Section 7 – Optional Tools
We may provide access to tools or services developed by third parties (such as payment gateways, order tracking, or product recommendation features). These are offered to enhance your shopping experience and are subject to the terms and conditions of the relevant providers.
While we aim to work only with trusted partners, these tools are provided “as is” without warranties, and we are not responsible for issues caused by their use. This does not affect your statutory rights under AU consumer law. We recommend reviewing the terms of these third-party providers where applicable.
Section 8 – Third-Party Links
Some content, products, and services may include third-party material. Links to third-party sites are provided for your convenience, but we are not responsible for their content or accuracy and accept no liability for any third-party materials, products, or services. Please review third-party policies before engaging in transactions with them, as we are not liable for issues arising from third-party dealings.
Section 9 – User Comments and Feedback
By submitting comments, suggestions, or other content (collectively “comments”), you agree that we may use, edit, or publish them in any medium without restriction. We are under no obligation to keep comments confidential, compensate you, or respond to them. We may monitor and remove content we find objectionable, unlawful, or in violation of third-party rights. Your comments should not violate intellectual property, privacy, or other rights and should not contain offensive or harmful material, including malware. Avoid using false email addresses when submitting comments.
Section 10 - Delivery Terms:
All orders are fulfilled from our distribution centers in China. Orders are processed within one (1) to three (3) business days until 5:00 PM (AEST), after which tracking details are typically provided within 24–48 hours.
Estimated delivery times vary by destination and generally fall between 5 to 12 business days, depending on the shipping country and local customs clearance. Full delivery estimates can be found in our Shipping Policy. All orders are expected to arrive within 30 days of purchase, in line with AU Consumer Contracts Regulations.
Standard shipping is provided at no additional cost to the customer. All applicable import duties and taxes are fully prepaid by us, so you will not incur any additional charges upon delivery.
If your order arrives damaged, defective, or incorrect, please contact us immediately at info@didgerigoods.com with your order number and photo evidence. We will arrange a free replacement where applicable. Return shipping for defective or incorrect items will not be charged.
Return shipping costs are paid by the customer.
For more details, please refer to our Shipping Policy, Return Policy, or contact our support team.
Section 11 - Governing Law:
These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Section 12 - Statutory Rights:
Nothing in these Terms of Service affects your statutory rights as a consumer under AU law.
Section 13 - Company Information:
Contact Us
Operator: Didgeri Goods is operated by Brein Group V.O.F.
Chamber of Commerce (KVK): 94765782
VAT (BTW): NL866886205B01
Address:Panovenweg 1, 5708 HR, Helmond, Netherlands
Phone: +61 0489 277 180
Email: info@didgerigoods.com
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)
We respond within 1 business day.
Customers can contact us via WhatsApp or email – we respond within 24 hours.
We always recommend contacting us first — we’re here to help you. However, unresolved complaints can be submitted through the EU’s Online Dispute Resolution platform at ec.europa.eu/odr.
For Australian customers, you may also use the following complaints portals:
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Australian Competition and Consumer Commission (ACCC) – www.accc.gov.au
Offers guidance on consumer rights and how to make a complaint. -
Australian Financial Complaints Authority (AFCA) – www.afca.org.au
For complaints related to financial services, including banks and insurance.
We always recommend to contact us first. we will always do our best to resolve any issues directly and fairly.