Refund policy
At Didgeri Goods, we aim to provide a clear and transparent shopping experience. This policy explains your rights regarding returns, cancellations, exchanges, and refunds in compliance with Google Merchant Center policies and Australian Consumer Law.
1. Returns
1.1 Return Eligibility Period
You may request a return within 30 days of receiving your order.
Once your return request is approved, the item must be shipped back within 30 days of approval.
1.2 Return Conditions
Returned items must meet the following conditions:
- The item must be unused and in resellable condition
- Customers may inspect the item as they would in a physical retail store
- The item must be returned with original packaging, tags, and accessories
- Proof of purchase is required
Returns that do not meet these conditions may be refused or partially refunded.
1.3 Return Address & International Returns
Didgeri Goods works with international fulfillment partners.
Most returns are sent to a partner warehouse located in China.
The exact return address and instructions will be provided by email after your return request has been approved.
Returns sent without approval may not be accepted.
2. Cancellations
2.1 Order Cancellation Before Shipping
Orders may be cancelled before shipment for a full refund.
2.2 Orders Already Shipped
If your order has already been shipped, it cannot be cancelled and must be handled as a return under this policy.
3. Return Shipping Costs
- Return shipping costs are paid by the customer
- International return shipping costs may be up to approximately A$20, depending on location and parcel size
- Original shipping fees are non-refundable
Customers are advised to consider return shipping costs before placing an order.
4. How to Request a Return
To request a return, please contact us at:
Email: info@didgerigoods.com
Include:
- Your order number
- Reason for the return
- Once approved, you will receive:
- The return address
- Shipping instructions
A cancellation or return form is available upon request but is not mandatory.
5. Refunds
5.1 Refund Processing
After the returned item is received and inspected, we will notify you of the outcome.
If approved:
- Refunds are processed within 7 business days
- Refunds are issued to the original payment method
5.2 Bank Processing Time
Please note that banks or payment providers may take additional time to reflect the refund in your account.
6. Damaged, Defective, or Incorrect Items
6.1 Reporting an Issue
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Email: info@didgerigoods.com
Please include:
- Order number
- Clear photos showing the issue
6.2 Resolution
If the issue is confirmed:
- No return shipping costs will be charged
- A free replacement or refund will be provided, depending on availability
Each case is assessed individually to ensure a fair resolution.
7. Exchanges
- Exchange requests must be made within 30 days of delivery
- Replacement items are shipped free of charge
- Return shipping for the original item is the customer’s responsibility
- No restocking fees apply
8. Australian Consumer Law
This policy does not affect your rights under Australian Consumer Law, including rights relating to faulty, defective, or misrepresented products.
9. Contact Information
For all return, refund, exchange, or cancellation inquiries, please contact us:
Contact Us
Operator: Didgeri Goods is operated by Brein Group V.O.F.
Chamber of Commerce (KVK): 94765782
VAT (BTW): NL866886205B01
Address:Panovenweg 1, 5708 HR, Helmond, Netherlands
Phone: +61 0489 277 180
Email: info@didgerigoods.com
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)
We respond within 1 business day.