1. Processing and Shipping Time

1.1 Processing Time
Orders are processed within 1–3 business days (Monday – Friday).
Order cut-off time: 5:00 PM (AEST).

1.2 Shipping Confirmation
Once the order has been shipped, customers will receive an email with tracking details.

1.3 Estimated Delivery Time

Australia: Delivery in 5–10 business days (after dispatch).

Total Delivery Time = Processing Time (1–3 days) + Shipping Time (5–10 days) = 6–13 business days

Please note: All orders are fulfilled from partner distribution centers.

1.4 Delivery Deadline
We aim to deliver all orders within the estimated delivery times mentioned above. However, in accordance with consumer protection laws, we are obligated to deliver goods no later than 30 days from the date of purchase, unless otherwise agreed.

If we are unable to deliver your order within this 30-day period, you have the right to:

• Cancel the purchase and receive a full refund, or

• Agree to a new delivery timeframe that suits you.

In the event of a delay, we will contact you as soon as possible with updated delivery information and available options.

1.5 Origin & Fulfillment
Our products are supplied by external fulfillment partners and, in most cases, are shipped directly from China. As a result, packaging may differ slightly from what you are accustomed to.

2. Shipping Costs

2.1 Shipping

We are pleased to offer Free Shipping on all orders within Australia.

2.2 Duty and Import Tax

All applicable import taxes and duties have already been fully paid, ensuring that you will not incur any additional charges upon delivery.

3. Damaged or Incorrect Orders

Upon receiving the order, the customer is advised to inspect the product immediately. If the item is damaged, defective, or incorrect, the customer is advised to contact us via our contact form or via info@didgerigoods.com, including:

• The order number,

• Photographic evidence of the damage or discrepancy.

If the item is recieved damaged or incorrect, no return costs will be charged. We send the customer a replacement product free of charge. Each report is assessed individually, and appropriate measures are taken.

4. Contact and Inquiries

For additional information regarding shipping, returns, or refunds, customers can contact us via our contact form or via info@didgerigoods.com.

We always recommend contacting us first — we’re here to help you. However, unresolved complaints can be submitted through the EU’s Online Dispute Resolution platform at ec.europa.eu/odr.

For Australian customers, you may also use the following complaints portals:

• Australian Competition and Consumer Commission (ACCC) – www.accc.gov.au
  Offers guidance on consumer rights and how to make a complaint.

• Australian Financial Complaints Authority (AFCA) – www.afca.org.au
  For complaints related to financial services, including banks and insurance.

We always recommend to contact us first. we will always do our best to resolve any issues directly and fairly.

Contact Us

Operator: Didgeri Goods is operated by Brein Group V.O.F.

Chamber of Commerce (KVK): 94765782

VAT (BTW): NL866886205B01

Address:Panovenweg 1, 5708 HR, Helmond, Netherlands

Phone: +61 0489 277 180

Email: info@didgerigoods.com

Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)
We respond within 1 business day.